Frequently Asked Questions

Find answers to the most common questions below. Can't find what you're looking for? Contact our support team — we respond within 24 hours.

Digital Products

How are digital products delivered?

All digital products are delivered instantly after purchase. You'll receive a download link via email and can also access your downloads from your account page.

What file formats are included?

Formats vary by product and are listed on each product page. Common formats include PDF, Notion template links, Canva template links, and plain text files.

Do I need special software to use the products?

Most products are designed to work with free tools — Notion (free plan), Canva (free plan), and any standard PDF reader. Specific requirements are listed on each product page.

Can I get updates to digital products?

Where specified on the product page, eligible digital products include future updates at no additional cost. You'll be notified by email when updates are available.

Are digital products refundable?

Due to the instant-access nature of digital downloads, all digital product sales are final. Please review the product description carefully before purchasing. If you experience a technical issue, contact us and we'll make it right.

Orders

How do I track my order?

You'll receive an order confirmation email immediately after purchase. For physical products, a shipping confirmation with tracking details will be sent once your order is dispatched.

Can I cancel or modify my order?

Digital product orders cannot be cancelled once purchased. For physical product orders, please contact us as soon as possible at support@yourdigiverse.com and we'll do our best to help.

I didn't receive my download link. What should I do?

Check your spam or junk folder first. If you still can't find it, contact us at support@yourdigiverse.com with your order number and we'll resend it promptly.

Payments

What payment methods are accepted?

We accept all major credit and debit cards, as well as other secure payment methods supported by Shopify Payments. All transactions are encrypted and secure.

Is my payment information safe?

Yes. All payments are processed through Shopify's secure payment infrastructure. We never store your card details on our servers.

Are prices inclusive of taxes?

Prices displayed are exclusive of applicable taxes. Any taxes will be calculated and shown at checkout based on your location.

Shipping

Do you ship internationally?

Shipping availability for physical products depends on the destination country and the supplier. Available shipping destinations are shown at checkout.

How long does shipping take?

Shipping times vary by product and destination. Estimated delivery times are provided on each physical product page and at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the products in your order.

Support

How do I contact support?

Email us at support@yourdigiverse.com. We aim to respond to all enquiries within 24 hours on business days.

What are your support hours?

Our support team is available Monday to Friday. We do our best to respond to weekend messages on the next business day.

I have a suggestion or feedback. How do I share it?

We love hearing from our community! Send your feedback to ourdigiverse@gmail.com — your input helps us improve our products and service.